Staff portals
Give authorized teams a clear way to select programs, confirm customer details, and activate plans.
Embedded protection and assistance platform
Launch customer assistance programs through every channel you own.
Infinra helps banks, NBFCs, automobile businesses, fintechs, and digital platforms configure, distribute, activate, and manage partner-led assistance and service programs from one operating platform.
Are you a vehicle owner? View Roadside Assistance plans
Program lifecycle
01
ConfigureProgram structure and channel rules
02
DistributePortals, connected journeys, and stores
03
ActivateClear customer and document handoff
04
ServiceResponsible partner coordination
05
ManageReporting and reconciliation
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Built for connected businesses
One platform, many journeys
Turn every customer channel into a service channel.
Choose the operating model that fits your business and keep the customer experience consistent as you grow.
Connected journeys
Bring program configuration and activation into the digital experiences your customers already use.
Branded storefronts
Direct customers to a dedicated storefront that owns live plan details and purchase steps.
Operating lifecycle
From program setup to dependable service.
Keep commercial configuration, customer activation, servicing, and operational reporting connected.
Configure
Define program structure, eligibility, pricing, documents, and channel rules.
Distribute
Publish approved programs to portals, digital journeys, and storefronts.
Activate
Confirm customer information and activate the selected assistance plan.
Service
Route service requests and escalations to the responsible program partner.
Report
Review activity, servicing status, and reconciliation across every channel.
Program possibilities
Build around the customer moment.
Start with a focused assistance program or combine verified services into a branded customer proposition.
Mobility Assistance
Support drivers across vehicle purchase, financing, service, and renewal journeys.
Health & Lifestyle Assistance
Coordinate helpful service access through approved program partners.
Device & Home Care
Build practical support programs around devices, households, and everyday needs.
Custom Partner Programs
Combine services and operating rules for a specific business channel.
Trust by design
Clear roles. Controlled operations. Transparent communication.
Defined responsibilities
Every program identifies the teams and partners responsible for activation and service delivery.
Operational controls
Role-aware access, traceable activity, and structured handoffs support dependable operations.
Customer clarity
Plan-specific details are confirmed in the relevant customer journey and certificate.
Next step
Ready to shape your next assistance program?
Explore the operating platform or speak with the Infinra team about your customer journey.